90-Day Money-Back Guarantee

At Mitozz.shop, we believe in science, cellular regeneration, and the measurable power of mitochondria. To demonstrate our confidence, we provide a strict, evidence-based 90-Day Money-Back Guarantee (the “Guarantee”).

This Guarantee is a performance warranty: if you fully comply with the protocol and provide the required medical evidence, but show no measurable improvement, you may claim a full refund of the product price.

1. Coverage & Eligibility

• Covered Product: Mitozz (current formula only).
• Eligible Purchases: Orders placed exclusively through mitozz.shop.
• Geographic Validity: United States only.
• Coverage Duration: 90 calendar days from the delivery date.
• Claim Limit: One claim per customer/household, lifetime.
• Return Requirement: No physical product return is required.

2. Mandatory Usage Protocol

• Dosage: 2 capsules daily.
• Duration: 90 consecutive days, starting from delivery date.
• Compliance: You may not miss more than 5 total days.
• Failure to prove consistent intake invalidates the Guarantee.

3. Medical Evidence Requirement

To ensure scientific rigor, two clinical blood tests are mandatory:

• Baseline Test: Conducted within 14 days before starting (or max. 7 days after delivery, before regular intake begins).
• Post-Protocol Test: Conducted within 7 days after completing Day 90.

Both tests must be from a CLIA-certified lab (or equivalent) and must show no measurable improvement in any of the following indicators:

• Bioenergy biomarkers
• VO₂Max or equivalent performance markers
• Physical recovery capacity
• Muscular strength metrics

⚠️ Without both tests, claims will be automatically denied.

4. Additional Proof of Use

Along with lab reports, you must submit:

• Your order number
• A short testimonial describing your routine and experience
• Photos of opened bottles (with visible lot/expiry codes)
• A usage log (calendar entries, app screenshots, or dated photos)

5. How to File a Claim

• Deadline: Submit within 10 days after your post-protocol blood test, and no later than 105 days after delivery.
• Submission: Email support@mitozz.shop with subject: “90-Day Guarantee Claim – Order #______”.
• Required Documents: Baseline & post-protocol lab reports (PDF), testimonial, photos, usage log.

6. Review Process

• Verification: We will review your claim within 10 business days.
• Outcomes:
  • Approved: Full refund of product price (see Section 7).
  • Request for Clarification: Additional proof may be required.
  • Denied: We will state the reason; late or incomplete submissions are automatically denied.

7. Refund Details

• Amount: Refund equals the product price paid for Mitozz.
• Exclusions: Shipping, duties, taxes, and handling fees are not refundable.
• Method: Original payment method only. Processing may take up to 10 business days (banks/cards may take longer).

8. Exclusions

This Guarantee does not apply if:

• Purchase was not made through mitozz.shop
• Either blood test is missing, invalid, or outside the allowed timeframe
• No proof of 90-day daily use is provided
• More than 5 days of missed intake are shown
• Guarantee already claimed once
• Evidence of fraud, chargeback, or misrepresentation

9. Relation to Refund Policy

This Guarantee covers scientific, outcome-based refunds after completing the protocol. It is separate from our Refund Policy, which applies to immediate issues (damaged, defective, or incorrect shipments).